Talk to a real person.
Pick the channel you already check. A person reads every message and answers during support hours, so you are not left waiting on a bot.
Message us
Same team behind all four. Use whichever is easiest for you.
Most messages get a reply within a few hours. Anything that comes in overnight is answered the next morning. Include your order reference or the email you paid with, and we can find you faster.
Before you message
I paid but my order has not updated.
Refresh your account page first. If it still shows nothing, send us the email you paid with and your payment reference, and we will confirm it by hand.
How fast is delivery?
Most subscriptions arrive once your payment is confirmed. Shared access is sent once it is ready. Your account page tracks the status either way.
My access stopped working.
Message us with the service and the account it affects. Every order carries a replacement guarantee, so we will replace it or refund you.
I want a refund.
Tell us what went wrong and your order reference. We read the case and sort it out with you directly.